FAQ

The most frequently asked questions.

"Rest assured, our cases are specially designed to withstand the test of time. They protect your smartphone not only from humidity, dirt and dust, but also from yellowing caused by exposure to the sun."
"Orders are prepared the day after your purchase. Those placed on Friday are shipped on Tuesday, as there are no shipments on weekends.

In general, our carrier delivers between 48 hours and one week for Belgium

You will receive an email containing your parcel number and a link to track your delivery."
"If you have reached the order confirmation page but have not received the confirmation email, it is possible that it is in your spam folder. To prevent this from happening again, add our email address: contact@larenardieredurbuy.be to your contacts.

If our email is not in your spam, it is possible that the email address provided is incorrect. You can change it in your customer account or contact our after-sales service contact@larenardieredurbuy.be or by phone at 0032478485863 only in French"
"You have the choice between standard delivery or to a relay point, at the price of see Bpost .

Delivery is free for all orders over 59 euros."
"Yes, you can visit us in our boutique La Renardière located in Durbuy 15 rue Alphonse Eloy 6940 in the Old Town. We are always open on Saturday and Sunday and depending on the season and holidays from Wednesday to Sunday from 11 a.m. to 6 p.m." Contact us first at 0032478485863.
"Although we make every effort to deliver quality products, it may happen that an item is damaged during transport or that an accessory is defective.

It is also possible, despite all the care taken in preparing your order, that you receive an incorrect product.

To quickly resolve this type of issue, please follow the return procedure outlined in this form." See return form
"Despite our best efforts to deliver your accessories to you, it is possible that your order arrives incomplete. To resolve this issue quickly, we invite you to contact our Customer Service. We will do what is necessary to send you the missing items. You can contact us by email at contact@larenardieredurbuy.be or by phone at 0032478485863."
"To use a promo code, go to the checkout step after validating your cart. Enter your code in the "Discount Code" field and click "Apply"."

Payment method

"You can pay for your purchases in several ways:
  • Bank card (Carte Bleue, Visa, Mastercard, etc.): Enter your bank details in the area secured by SSL encryption. The amount will be debited on the day of the order.
  • Apple Pay: Apple's secure and confidential payment service.
  • PayPal: A simple and secure option for your online payments
"At La Renardière, bank card transactions are secured by Shopify Payments. Payment is fully encrypted and secure. Neither La Renardière nor Shopify Payments store your banking data. Once your payment is received, all your card information is AUTOMATICALLY deleted."
"If your payment is declined, here are some checks to make: Make sure your credit card information is correct, including the card number and expiration date. Check that you have entered the three-digit security code on the back of the card correctly. Contact your bank to check if the refusal comes from their side. Try another payment method by going to your account and selecting the order that was declined. If, after these steps, your payment is still refused, we invite you to contact our customer service."
"Your bank may ask you to confirm the payment before validating it. You will then receive an SMS or notification via your bank's app to approve the transaction. After approving the payment, please wait a few moments to be redirected to our site. You will see an order number confirming that your transaction has been processed successfully. We strongly advise you not to interrupt or exit this step to avoid any blocking of the transaction or problem with the verification of your order."

Delivery

"To change your delivery address, please contact us as soon as possible by phone at 0032478485863 Please provide us with the correct address before shipping so we can adjust your order. If the order has already been shipped, full payment for the order is required to redirect it to the correct address. This procedure is necessary because it can take up to 6 months for our partner to return undelivered packages to us."
“Our packages usually arrive within 48 to 72 hours, but postal delays can sometimes extend this time. If you have not received your order after 7 working days, start by checking the tracking of your package, which you received by email. If the tracking indicates that the package was delivered but you have not received it, we recommend that you contact our customer service."
"If your order is slightly delayed, don't worry! Orders are usually delivered within 2-3 business days. Delays may be caused by various factors such as postal strikes, public holidays or busy periods. If you do not receive your order after 10 working days, please contact our Customer Service at the following address: contact@larenardieredurbuy.be or by phone at 0032478485863

Miscellaneous

Follow the tutorial below:
Follow the tutorial below:
"To identify your phone model, follow these steps: Check your phone's instruction manual, where the model number is usually listed. Otherwise, go to your phone's settings and look for the section called "About phone" to find the model name. If you still have difficulty locating the model, do not hesitate to contact our customer service by phone. Our advisors will be able to help you find the accessories suitable for your phone."
"Our Customer Service is available Monday through Friday, 9:00 a.m. to 5:00 p.m. You can reach us by phone at 0032478485863 or by email at contact@larenardieredurbuy.be"